999bk Privacy Policy — How We Keep Your Data Safe

Introduction & Scope

This Privacy Policy ("Policy") applies to the 999bk website (https://999bk.best), its mobile application, and all related services (collectively, the "Platform"). References to "999bk", "we", or "our" mean the company operating the Platform. "Member", "you", or "user" refers to any registered or unregistered user.

999bk places the highest importance on the privacy of users in Bangladesh. Our entire business model does not rely on selling data — we earn revenue by providing betting and gaming services to our members, not by selling their information.

What Information We Collect

999bk collects two types of information — what you provide directly, and what is generated automatically while you use the platform.

Please note — 999bk never stores your credit card number or bank password. All payment processing happens directly on the secure servers of bKash or Nagad.

How Your Data Is Used

999bk uses your information only for the following purposes — it is never used for anything beyond these:

• Account Management: Login, security verification, and identity confirmation.
• Payment Processing: Confirming deposits and processing withdrawals.
• Services provided: Keeping betting and gaming services running without interruption.
• Customer Support: Resolving your complaints and issues.
• Security: Prevention of fraud, multiple accounts, and money laundering.
• Legal Obligation: Complying with the requirements of the licensing authority.
• Service Improvement: Improving your platform experience — all data is anonymized beforehand.
• Promotional Communications: Notifying you of bonuses and offers — though you have the option to turn this off.

Who Your Data Is Shared With

999bk never sells your personal information. In limited circumstances, data may be shared with third parties, but in every case it is subject to strict agreements:

• Payment Provider: bKash, Nagad, Rocket — only the minimum information required to complete transactions.
• Game Provider: Evolution Gaming, Ezugi — session data used to run live games.
• KYC Service Provider: Used solely for age and identity verification — no data is retained.
• Legal Authorities: Under a court order or a legitimate request from a regulatory authority.

KYC Verification & Identity Protection

KYC (Know Your Customer) is a mandatory requirement in international financial services. On 999bk, KYC must be completed before your first withdrawal — it's ultimately there to protect you.

KYC requires a photo of your national ID and a selfie. This information is stored in encrypted form on 999bk's servers — no staff member can view it directly. It is processed exclusively by authorized verification software.

• KYC information is not transferred to any third party.
• After verification is complete, copies of original documents are not retained on our servers — only the verification result is stored.
• KYC data is deleted upon account closure — however, verification records may need to be retained for legal compliance.

Cookie Policy

999bk uses cookies on its website. Cookies are small files stored in your browser that help the platform remember your preferences and keep your account secure.

You can disable cookies from your browser settings, but doing so may affect your login session or certain platform features.

Data Security Measures

999bk has implemented the highest industry-standard technical and organizational measures to protect your data — not just for compliance, but because keeping your data secure genuinely matters to us.

• 256-bit SSL/TLS Encryption: All data transmitted between the server and your browser is fully encrypted.
• Database Encryption: Sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): Account access requires OTP verification — no exceptions.
• Server Security: Round-the-clock security monitoring at an internationally certified data center.
• Access Controls: Only authorized personnel can access specific data — and every access is logged.
• Regular Security Audits: Regular system audits are conducted by third-party security specialists.

That said, no system is 100% secure. Keep your password strong, enable 2FA, and avoid logging in from unfamiliar devices.

How Long Your Data Is Retained

999bk does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration your account remains active, and for up to 5 years after closure.
• Transaction Records: A minimum of 5 years, as required by financial regulatory obligations.
• KYC Documents: Original documents are deleted after verification; only the verification record is retained for 5 years.
• Gaming Logs: For dispute resolution purposes, for up to 2 years.
• Cookie Data: Most session cookies are deleted when the browser is closed. Persistent cookies last a maximum of 1 year.

How to Exercise Your Rights

Contact Support to exercise your privacy rights. 999bk is legally obligated to honour these requests:

• Data Access Request: Email us at support@999bk.best. A summary of your data will be sent to you within 30 days.
• Data Correction: You can update your general account details directly in Account Settings. To correct KYC information, please contact our support team.
• Data Deletion: You may request account closure and data deletion — though certain records must be retained due to legal obligations.
• Unsubscribe from Marketing: Use the "Unsubscribe" link in any email, or submit a request to Support.
• Data Portability: Request a copy of your data in a standard, portable format.

Privacy Policy Updates

999bk may update this Privacy Policy when necessary. For significant changes, members will be notified in advance via email or in-app notification At least 14 days in advance You will be notified.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. If you do not agree with the changes, you may contact Support to close your account and withdraw any available balance.

The date of the latest update is always shown at the top of this page. If you need a previous version, you can request it from Support.